Policies – Commission Brokers in India

This template contains a series of policies for commission brokers in India working with a Realty Group. The policies outline various aspects of broker conduct, compensation, client interactions, marketing practices, and lead management. Each policy includes details on purpose, scope, definitions, policy statements, procedures, roles and responsibilities, compliance measures, references, review history, and approval signatures.

The “Broker Code of Conduct Policy” focuses on establishing a clear and professional code of conduct aligned with the Real Estate (Regulation and Development) Act, 2016 (RERA). It emphasizes integrity, transparency, and compliance with ethical and legal standards. The policy covers aspects like RERA registration, client engagement, conflict of interest disclosure, complaint resolution, and compliance certification.

The “Broker Commission and Payment Policy” details the structure, eligibility, and process for receiving commission payments. It ensures transparency and fairness in compensation, with pre-agreed commission rates, documentation requirements, payment disbursement timelines, and dispute resolution mechanisms. The policy also addresses potential deductions for non-compliance or misconduct.

The “Client Interaction and Communication Policy” sets guidelines for brokers’ communication with clients, emphasizing honesty, transparency, and professionalism. It covers initial contact, property details sharing, maintaining a communication log, disclosures, and post-sale support. The policy also includes procedures for auditing client feedback and addressing non-compliance.

Lastly, the document includes policies on “Broker Marketing and Advertising” which regulates the use of approved marketing materials and mandates compliance with RERA guidelines on advertising, and “Lead Management and Data Confidentiality” ensuring leads are managed in a structured and confidential manner and protecting client data. Both include procedures for compliance checks and disciplinary measures for violations.